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Technical Support Jobs in this specialty area help customers by answering questions on how to use or fix a product and by traveling to customer sites for repairs.

Meet a woman in this IT Speciality!

Description

• Provide technical assistance, support, and advice to users.
• Interpret problems and provide technical support for hardware, software, and systems.
• Analyze problems using automated diagnostic programs.
• Install, modify, clean, and repair computer software and hardware.
• Answer phone calls and e-mail messages from customers seeking guidance on technical problems.

Skills

• Problem-solving
• Analytical
• Good phone, email and in-person communication skills
• Listening and investigating skills
• Friendly and enjoy working with people
• Patience
• Flexibility
• Knowledge of the software and hardware customers use
• Creative

Education

• Illinois Public Colleges and Universities
• Community Colleges:
  • Black Hawk College
  • Carl Sandburg College
  • City Colleges of Chicago
  • College of DuPage
  • College of Lake County
  • Elgin Community College
  • Harper College
  • Highland Community College
  • Illinois Central College
  • Illinois Eastern Community Colleges
  • Illinois Valley Community College
  • John A. Logan College
  • Joliet Junior College
  • Lake Land College
  • Lewis & Clark Community College
  • Lincoln Land Community College
  • McHenry County College
  • Moraine Valley Community College
  • Morton College
  • Oakton Community College
  • Parkland College
  • Prairie State College
  • Rend Lake College
  • Richland Community College
  • Rock Valley College
  • Shawnee Community College
  • Southwestern Community College
  • Spoon River College
  • Triton College
  • Waubonsee Community College

Career Ins & Outs

About the Job: Technical Support personnel are responsible for ensuring that a company is using their computer resources wisely and efficiently. They help customers fix problems either by consulting with them over the phone or by actually performing the repairs at the customer's site.

Job Advantages: Technical Support positions interface with all levels of company administration. Providing technical support is viewed as an essential business function.

Job Disadvantages: Technical Support personnel must be able to deal with persons who are in stressful situations. They may be required to work a varied schedule and be on-call periodically.

Transferable Skills: Transferring knowledge and understanding of how products work and how customers react to the product is useful to Technical Support. An understanding of customers' concerns and problems is a valuable asset that can be leveraged for jobs in product design and development.